Frequently Asked Questions
Where are Virenora products made?
The manufacturer country and facility information shown on each product page come from the current supplier documentation and can vary by product.
How should I use a product?
Follow the directions and warnings on the product label. Consult a qualified healthcare professional before starting a dietary supplement if you are pregnant, nursing, taking medication, have a medical condition, or have questions about suitability.
Are Virenora products intended to treat a medical condition?
No. Dietary supplements are not intended to diagnose, treat, cure, or prevent disease.
Where do you ship?
We currently ship within the United States only. Some products may carry destination restrictions, which are shown at checkout.
How long will my order take?
Orders are processed within 7 business days of being placed. Once an order leaves the warehouse, standard delivery within the United States is estimated at 2 to 4 business days. Delivery windows are carrier estimates, not guarantees. Full detail is in our Shipping Policy.
What does shipping cost?
Shipping is calculated at checkout from the weight of your order and the destination. The exact charge is shown before you complete your purchase, and we do not add a separate handling fee.
Will I get tracking?
Yes. You will receive a shipping confirmation email with tracking information as soon as tracking becomes available from the carrier.
What if my order is delayed?
If we cannot ship within the processing time above, we will email you with a revised estimate and the choice of waiting or canceling for a full refund.
Can I return a product?
If your order arrives damaged, incorrect, or defective, contact us within 30 days of delivery with your order number and photographs, and we will replace it or refund it in full including any shipping you paid. In most cases we will not ask you to send the item back. Unopened, unused products with the seal intact can be returned within 30 days of delivery; contact us first for a return authorization. For safety reasons, opened or partially used products cannot be returned. Full detail is in our Return and Refund Policy.
How long do refunds take?
Once a return is approved, or a damaged or incorrect order is confirmed, we issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.
Can I cancel my order?
You can cancel your order yourself for 15 minutes after placing it, using the link in your order confirmation email. After that, email hello@virenoranutrition.com immediately with your order number. Orders are sent to our fulfillment partner as soon as they are paid, and we can usually still stop one within about 2 hours of it being placed. Once an order has been prepared for shipment we can no longer cancel it, in which case our Return and Refund Policy applies.
Can I subscribe?
When subscriptions are available, the recurring price, frequency, and pause or cancellation terms will be shown before purchase.
How can I get help?
Email hello@virenoranutrition.com, or use the Contact page, and include your order number when asking about an order. We aim to respond within 2 business days.