Returns and Replacements

Damaged, incorrect, or defective orders

If your order arrives damaged, incorrect, or defective, email hello@virenoranutrition.com within 30 days of delivery with your order number and photographs of the product and packaging. We will replace the item or refund it in full, including any shipping you paid. You will not be asked to pay return shipping, and in most cases we will not ask you to send the item back.

Unopened products

Because these are ingestible products, we can only accept returns of items that are unopened, unused, and with the manufacturer's seal intact, requested within 30 days of delivery. Contact us first for a return authorization; returns sent without one cannot be processed.

Opened products

For safety reasons, opened or partially used products cannot be returned or resold. This does not affect your rights where a product is damaged, defective, or not what you ordered.

Refund timing

Once a return is approved, or a damaged or incorrect order is confirmed, we issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Cancelling an order

You can cancel your order yourself for 15 minutes after placing it, using the link in your order confirmation email. After that, email hello@virenoranutrition.com immediately with your order number. Once an order has been prepared for shipment we can no longer cancel it, and the process above applies instead.

Full policy

This page summarizes our Return and Refund Policy, which is the controlling version and is also linked at checkout.